auraforge Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At auraforge, your satisfaction guides everything we do. We take pride in the freshness of our grocery selection and the craftsmanship of our kitchenware, and we want you to feel confident each time you shop with us. Should a purchase ever fall short of your expectations, our team is committed to resolving the matter through a straightforward, honest, and equitable return and refund process.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, products must be unused, unopened, and in their original resalable condition, with all original tags attached and all original packaging fully intact.
• Perishable Items: For reasons of food safety, quality control, and public health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life products — cannot be sent back to us physically. However, if a perishable item reaches you damaged, spoiled, past its expiration date, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement (valid photo evidence required within 48 hours of delivery).

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Non-Returnable Items

The following items cannot be returned under any circumstances:

• Final sale items (clearly labeled as "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items damaged as a result of improper customer storage, mishandling, or failure to follow the product's care instructions;
• Return requests submitted after the 30-day window without prior written authorization from auraforge.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0 USD)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 USD prepaid label fee deducted from refund)	None ($0 USD)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@auraforge.club including your Order Number, the specific item(s) you wish to return, and the reason for the return. If an item arrived damaged or spoiled, please attach clear photographs of the item and its packaging.
2. Receive RMA & Instructions: Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with return shipping instructions within 1 business day.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Write your RMA number clearly on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Deliver the package to a carrier using a trackable shipping method, addressed to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return arrives at our facility, our team will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Depending on your financial institution or credit card issuer, it may take an additional 3–10 business days for the refunded amount to appear on your bank statement.
• Shipping Cost Refunds: Original shipping charges are non-refundable unless the return results from a auraforge error (for example, a damaged item or an incorrect item shipped).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Contact us within 48 hours of delivery.
• Non-Perishable Items: Contact us within 7 days of delivery.

Please include clear photographs of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have any questions about your return, the status of a refund, or our return process, please contact our support team directly:

• Official Business Name: auraforge
• Customer Support Email: support@auraforge.club
• Customer Support Phone: 15403537841
• Physical Business & Return Address: 275 ROARING RUN LN, Callaway, VA 24067, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST